SensorFu Achieves Excellent Results in Customer Success Survey
During May and June of 2026, we invited our clients to share their experiences through our annual Customer Success Survey. Their feedback helps us understand what we’re doing well, where we can improve, and how we can continue delivering the service our clients expect.
This year’s survey resulted in an outstanding +94 NPS, with 0% detractors among 18 respondents. Seventeen clients were Promoters, confirming that SensorFu Beacon delivers the reliability, simplicity, and confidence we promise. While we’re proud of this result, we also received valuable suggestions that will help shape our future development.
We asked clients to rate how easy SensorFu Beacon was to deploy and configure. The average score was 4.6 out of 5, with eleven clients giving a perfect rating. The results reinforce our goal of making Beacon simple to install without requiring extensive cybersecurity resources. It’s quite common that our clients expect initial deployment to be a headache because of how complex cybersecurity tools usually can be. However, the software itself surprises them by working instantly.
While most clients found deployment straightforward, some noted practical challenges with physical installation in industrial environments often requiring technicians to climb into hard-to-reach locations to mount the Raspberry Pis. Virtual machine deployments were also seen as slightly more demanding than Raspberry Pi installations. These insights will help us further simplify the deployment experience.
What Clients Value Most
Our open-ended feedback consistently highlighted three strengths: our people, our product, and our support.
Clients appreciate working directly with our technically knowledgeable sales and support teams rather than traditional sales representatives. SensorFu Beacon was praised for doing exactly what it promises: validating network isolation quickly, reliably, and without disrupting sensitive industrial environments.
Equally important, our clients said they value our responsiveness. They see their feedback turning into product improvements much faster than with larger cybersecurity vendors, reinforcing our commitment to customer-driven development.
Our product is highly valued because it isn’t a Swiss Army knife trying to do everything. It does one critical thing flawlessly: it gives our clients certainty if their isolation is working.”
Turning Feedback into Action
Although the survey results were exceptionally positive, we see every comment as an opportunity to improve.
While many clients achieved strong value initially, several noted potential for even broader adoption. We see this as a great growth opportunity and will actively support their expansion efforts through better cross-department alignment, and regular technical check-ins to ensure clients are maximizing their network coverage. Others requested enterprise-focused capabilities such as official certificates for e.g., auditors, and deployment guidance for complex enterprise environments.
In addition, we’re expanding our technical documentation, creating video deployment guides, and developing vendor-specific integration guides to make deployment and ongoing use even easier.
